1Introduction
This Privacy Policy describes how plusph21 ("we," "us," or "the Platform") collects, uses, stores, and protects the personal information of members and visitors who interact with the plusph21 website at plusph21.net and its associated services.
plusph21 is committed to protecting the privacy of every Filipino player who entrusts us with their personal data. This commitment is grounded in Philippine Republic Act No. 10173, the Data Privacy Act of 2012 ("DPA"), and its Implementing Rules and Regulations. We are registered with the National Privacy Commission (NPC) as required.
By creating a plusph21 account or by continuing to use the platform, you acknowledge that you have read this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree, please discontinue use of the plusph21 platform and contact us to request account closure.
Scope: This policy applies to all personal data collected by plusph21 through the website, mobile platform, customer support channels, and any third-party integrations used to operate the service.
2Personal Data We Collect
plusph21 collects only the personal data that is necessary to deliver our services safely, legally, and effectively. Below is a breakdown of the categories of data we may hold about you.
| Data Category |
Examples |
Why We Need It |
| Identity Data |
Full name, date of birth, government ID number |
Age verification and KYC compliance |
| Contact Data |
Email address, Philippine mobile number, home address |
Account communications, verification, support |
| Financial Data |
GCash/Maya account reference, bank account details, transaction history |
Processing deposits and withdrawals, AML compliance |
| Gaming Activity Data |
Bet history, game preferences, session duration, VIP tier |
Platform operation, personalisation, responsible gaming monitoring |
| Technical Data |
IP address, device type, browser, operating system |
Security, fraud prevention, platform optimisation |
| Usage Data |
Pages visited, features used, time on site, referral source |
Improving platform experience and marketing analysis |
| Communications Data |
Support chat logs, emails, feedback submissions |
Resolving disputes, quality assurance, compliance record-keeping |
We do not intentionally collect sensitive personal information such as biometric data, health records, or political beliefs. Where identity documents contain such information, it is reviewed solely for the purposes of identity verification and not stored beyond what is required by law.
Whether you're playing from Subic Bay or somewhere in Metro Manila, your data stays protected with plusph21.
Data Security
Safe on Every Device, Every Connection
Every connection to the plusph21 platform is secured with TLS encryption. Whether you're on mobile data in Subic or connected to a home Wi-Fi network in Davao, your personal data travels through an encrypted channel that cannot be intercepted in transit.
Our servers store data in encrypted form. Payment credentials are never stored directly on our servers — they are handled exclusively by our certified payment partners, including the processors behind GCash, Maya, and Philippine bank integrations.
3How We Collect Your Data
plusph21 collects data through the following channels:
- Direct submission: Information you provide when registering, verifying your identity, making deposits, contacting support, or filling in any form on the platform.
- Automated collection: Technical data collected automatically as you use the platform, including cookies, log files, and analytics tools.
- Third-party sources: Information received from payment processors, identity verification providers, and fraud prevention services when they process your transactions or verify your documents.
- Publicly available sources: In cases where fraud or AML checks require it, we may cross-reference information against publicly available registries or law enforcement databases.
4How We Use Your Personal Data
plusph21 processes your personal data for specific, legitimate purposes. We rely on one or more lawful bases for each processing activity — either your consent, a contractual necessity, a legal obligation, or a legitimate interest that does not override your rights.
- Account management: To create, maintain, and administer your plusph21 member account, including identity verification and login security.
- Service delivery: To process bets, deposits, withdrawals, and bonus claims accurately and on time.
- Legal compliance: To meet our obligations under the Philippine Data Privacy Act, Anti-Money Laundering Act (AMLA), and applicable gaming regulations — including Know Your Customer (KYC) requirements.
- Fraud and security: To detect, prevent, and investigate fraudulent activity, multi-accounting, unauthorised access, and related security threats.
- Responsible gaming: To monitor gaming activity for signs of problem gambling and to apply any self-imposed limits or exclusions you have requested.
- Personalisation: To customise your platform experience, such as showing game recommendations based on your play history or delivering VIP offers relevant to your tier.
- Communications: To send transactional notifications (deposit confirmations, withdrawal updates, security alerts) and, where you have opted in, promotional materials about plusph21 offers.
- Platform improvement: To analyse usage patterns and improve the design, performance, and features of the plusph21 platform for all members.
Marketing opt-out: You can unsubscribe from plusph21 promotional emails at any time by clicking the unsubscribe link in any such email, or by updating your communication preferences in your account settings. Transactional and security notifications cannot be opted out of while your account is active.
5When and With Whom We Share Your Data
plusph21 does not sell your personal data to any third party. We share your data only where it is strictly necessary to operate our platform or comply with legal requirements. Below are the categories of recipients who may receive your data:
- Payment processors: GCash, Maya, BDO, BPI, UnionBank, and other Philippine payment service providers receive the minimum data needed to process your transactions securely.
- Game providers: Third-party providers whose games appear on the plusph21 platform may receive session data necessary to operate game outcomes and settle bets.
- Identity verification providers: When we perform KYC checks, certified third-party identity verification services may process your ID documents and facial data in line with their own privacy policies.
- Regulatory authorities: The National Privacy Commission (NPC), law enforcement agencies, and Philippine gaming regulators may receive your data where we are legally obliged to provide it.
- Fraud prevention services: We may share limited technical data with fraud detection partners to protect the integrity of the plusph21 platform.
- Technology partners: Cloud hosting and infrastructure providers who process data on our behalf under strict contractual data processing agreements.
All third parties who process your data on behalf of plusph21 are bound by data processing agreements that require them to handle your information in accordance with Philippine privacy law and our internal standards.
6Cookies & Tracking Technologies
The plusph21 website uses cookies and similar tracking technologies to operate effectively, ensure security, and improve your experience. Here's what you need to know about how we use them.
- Essential cookies: These are required for the platform to function. They manage your login session, remember your language preference, and keep your account secure. You cannot opt out of essential cookies without stopping use of the platform.
- Analytics cookies: We use anonymised analytics data to understand how members interact with plusph21, which pages are most visited, and where the platform can be improved. This data is aggregated and not linked to individual accounts.
- Functional cookies: These remember your preferences within the platform, such as your preferred game category or display settings, to provide a more personalised experience.
- Security cookies: Used to detect suspicious login behaviour, prevent CSRF attacks, and protect your account from automated threats.
You can manage your cookie preferences through your browser settings. Note that disabling non-essential cookies may affect some platform features. plusph21 does not use tracking pixels or behavioural advertising cookies that follow you across third-party websites.
Cookie Notice
plusph21 uses essential and analytics cookies to operate securely and improve your experience. Non-essential cookies are only activated with your consent.
Accept
Manage
plusph21 celebrates Filipino culture while keeping every member's data protected and private.
Your Rights
You Own Your Data — Here's How to Exercise That
Under the Philippine Data Privacy Act, you have concrete, enforceable rights over your personal data. plusph21 makes it straightforward to exercise these rights — no lengthy forms, no runarounds.
Email our Data Protection Officer at support@plusph21.net with the subject line "Data Rights Request" and we'll handle your request within 30 days, in accordance with the DPA's mandated timelines.
7Data Retention
plusph21 retains your personal data only for as long as it is necessary for the purposes set out in this Privacy Policy, or as required by Philippine law.
- Active accounts: Data is retained for the full duration of your account's active status, plus an additional period following closure as required by law.
- Financial transaction records: Retained for a minimum of 5 years from the date of the transaction, in compliance with AMLA requirements.
- KYC documents: Retained for at least 5 years after account closure, in accordance with Philippine AML and gaming regulations.
- Support communications: Retained for up to 3 years for dispute resolution and quality assurance purposes.
- Analytics data: Aggregated and anonymised usage data may be retained indefinitely, as it is no longer personally identifiable.
When data is no longer required for the purposes for which it was collected, it is securely deleted or anonymised using industry-standard data erasure procedures.
8Security Measures
plusph21 employs a layered approach to data security, combining technical controls, operational policies, and staff training to protect your personal information.
- TLS encryption: All data transmitted between your device and plusph21 is encrypted using Transport Layer Security (TLS 1.2 or higher).
- Data at rest encryption: Stored personal data is encrypted using AES-256, an industry-standard encryption algorithm.
- Access controls: Strict role-based access controls ensure that only authorised plusph21 staff can access personal data, and only to the extent necessary for their specific role.
- Two-factor authentication: plusph21 offers 2FA for all member accounts and uses it internally for staff systems handling personal data.
- Regular security audits: The platform undergoes regular penetration testing and vulnerability assessments by independent security specialists.
- Incident response: In the event of a confirmed data breach, plusph21 will notify affected members and the National Privacy Commission within 72 hours of discovery, as required by the DPA.
Your role in security: No security system is impenetrable. You also have a responsibility to keep your plusph21 login credentials private and to use a strong, unique password. Enable two-factor authentication in your account settings — it takes 30 seconds and significantly reduces your exposure to account theft.
9Your Data Rights Under Philippine Law
Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by plusph21. We honour all of these in full.
Right to Access
Request a copy of the personal data plusph21 holds about you, including the purposes for which it is being processed.
Right to Rectification
Request correction of any inaccurate or incomplete personal data we hold about you. We will update records promptly after verifying your identity.
Right to Erasure
Request deletion of your personal data where there is no longer a legitimate reason for us to hold it — subject to our legal retention obligations.
Right to Object
Object to the processing of your data for direct marketing or profiling purposes. Your objection will be honoured without affecting your access to core platform services.
Right to Data Portability
Request a copy of your data in a structured, commonly used, machine-readable format — allowing you to transfer it to another controller if you choose.
Right to Complain
Lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have not been respected. We would always prefer you contact us first.
To exercise any of these rights, contact our Data Protection Officer at support@plusph21.net with the subject line "Data Rights Request." We will acknowledge your request within 3 business days and resolve it within the 30-day window mandated by the DPA.
10Children's Privacy
The plusph21 platform is strictly for adults aged 21 and above. We do not knowingly collect, solicit, or retain personal data from individuals under the age of 21.
If we discover that an account has been registered by someone under 21, we will immediately suspend the account, delete all personal data associated with it, and return any remaining real-money balance to the depositing payment method where possible. We strongly encourage parents and guardians to use parental control software to prevent minors from accessing online gaming platforms.
11Changes to This Privacy Policy
plusph21 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page.
For material changes — those that significantly affect your rights or how we process your data — we will notify you directly via the email address registered on your account, at least 14 days before the changes take effect. This gives you time to review the updated policy and, if you disagree, to close your account and request deletion of your data.
Continued use of the plusph21 platform after any policy update constitutes your acceptance of the revised terms. We recommend bookmarking this page and reviewing it periodically.
12Contact Us & Data Protection Officer
If you have any questions, concerns, or requests relating to this Privacy Policy or how plusph21 handles your personal data, please reach out to our Data Protection Officer (DPO) directly.
Data Protection Officer
plusph21 Privacy & Compliance Team
Response Time
We acknowledge all privacy requests within 3 business days and resolve them within 30 days as required by Philippine law.
You also have the right to file a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph if you believe your data privacy rights have been violated. We encourage you to contact us directly first, as we are committed to resolving any concern promptly and fairly.
